FAQ
I have borrowed a WiFi Dongle. How do I use it?
Please follow the steps on the WiFi dongle setup guide. If you need further help, please email edutech@thurstable.co.uk
I would like to borrow a Chromebook or WiFi dongle, how do I do so?
Please complete the Device/Internet Support Form or email edutech@thurstable.co.uk
I would like increase my child’s data allowance through the Dfe scheme. How do I do so?
Please complete the Additional Data Form and read the privacy statement.
My child is having an issue with their Google Classroom/Meet, who do I contact for support?
Please email remotelearning@thurstable.co.uk or telephone the school and ask for Mr De Rosa or Mr Everett.
My child needs to use software other than Google. How do they get on to the software?
Follow the instructions for Remote Access using a Browser or Remote Access using a Mac.
My child needs to access a file which is saved at school. How can they get access to it?
Please follow the instructions for Remote Access using a Browser or Remote Access using a Mac.
My child has forgotten their Google password. How do they reset it?
Please contact edutech@thurstable.co.uk who will reset the password for you
My child has forgotten their Go 4 Schools password. How do they reset it?
Please follow the instructions for How to reset your Go4Schools password